Thank you for choosing Novareem. We only accept returns for products that are unopened, unused, and in their original packaging. All return requests must be made within 14 days of receiving your order. For health and safety reasons, opened or used products cannot be returned or refunded. Customers are responsible for the return shipping costs. Once we receive and inspect the returned item, a refund will be processed within 7 business days using the original method of payment.